Websites of Interest

  1. Department of Justice
  2. Court Annexed Mediation
  3. South African Council for Social Services Profession
  4. Health Professional Council for South Africa
  5. National Accreditation Board for Family Mediators
  6. The South African Dispute Settlement Accreditation Council
  7. The Centre for Effective Dispute Resolution
  8. ProBono.Org
  9. International Mediation Institute

Recommended Reading

Allan, T; Mackie, K; Marsh, W; and Miles, DThe ADR Practice Guide, Edition 3Tottel, 2007
Allen, TMediation Law and Civil PracticeBloomsbury Professional, 2013
Andrew S; Mnookin, R H; Peppet, S R; Scott R and Tulumello, A SBeyond Winning: Negotiating to Create Value in Deals and DisputesBelknap Press, 2000
Anstey, MManaging Change – Negotiating ConflictJuta 1999
Anstey, MNegotiating Conflict – Insights and Skills for Negotiators and PeacemakersJuta 1991
Anstey, MPractical Peace MakingJuta 1993
Bazerman, M and Malhotra, DNegotiation GeniusBantam Books, 2007
Bosch, D,Everett, W and Molahleli, EThe Conciliation and Arbitration HandbookLexisNexis Butterworths, 2004
Boulle, L and Nesic, MMediator Skills and Techniques: Triangle of Influence: Skills, Techniques and StrategiesBloomsbury Professional; 2009
Boulle, LMediation Skills and TechniqueButterworths, 2001
Boulle, L and Nesic, MMediation: Principles Process PracticeTottel Publishing, 2001 revised 2006
Brand, J; Lötter; C, Ngcukaitobi, T and Steadman, FLabour Dispute ResolutionJuta 1997 revised 2008
Brand, J; Steadman, F and Todd, CCommercial Mediation: A User’s GuideJuta 2012 revised 2016
Brett, J and Gelfand, MThe Handbook of Negotiation and CultureStanford Business Books, 2004
Brett, J M; Goldberg, S B and Ury, W LGetting Disputes ResolvedJossey-Bass Publishers, 1989
Brogan, M and Spencer, DMediation Law and PracticeCambridge University Press, 2007
Brown, H and Marriot, AADR: Principles and PracticeSweet and Maxwell, 2012
Bush, R and Folger, JThe Promise of Mediation, 2nd editionJossey-Bass, 2005
Carroll, E & Mackie, KInternational Mediation - The Art of Business DiplomacyTottel Publishing and Kluwer Law International, 2006
CEDR editedHow to Master NegotiationBloomsbury Professional, 2013
Cialdini, R BPre-Suasion: A Revolutionary Way to Influence and Persuade
Cialdini, R BThe Psychology of Influence
Cloke, KMediating Dangerously: The Frontiers of Conflict ResolutionJossey Bass, 2001
Coakley, CG and Wolvin, ADListening
Covey, SThe 7 Habits of Highly Effective PeopleSimon and Schutser, 1989
Cruikshank, J and Susskind, LBreaking the Impasse – Consensual Approaches to Resolving Public DisputesBasic Books, 1987
Dreeke, RIt’s Not All About Me
Dutton, KFlipnosis
Ertel, D and Fisher, RGetting Ready to NegotiatePenguin Books, 1995
Fisher, R and Brown, SGetting Together; Building Relationships as we NegotiatePenguin Books, 1986
Fisher, R and Shapiro, DBeyond reason – Using Emotions as You NegotiatePenguin Group, 2005
Fisher, R and Ury, WGetting to yes, 2nd EditionBusiness Books Ltd, 1991
Gladwell, MBlink
Goldberg, S; Green, E; and Sander, FDispute ResolutionLittle, Brown and Company, 2007
Goleman, DWorking with Emotional IntelligenceBloomsbury Publishing, 1998
Goodman, A and Hammerton, A,Mediation Advocacy (Professional Skills)XPL publishing, 2006
Guilford, NThe Lost Art of Listening
Heen, S; Patton, B and Stone, DDifficult ConversationsPenguin books, 2000
Kahneman, DThinking Fast and Slow
Lax, D and Sebenius, J3-D Negotiation: Powerful Tools to Change the game in your most important dealsHBS Press, 2006
Lax, D and Sebenius, JThe Manager as NegotiatorMacmillan, 1986.
Lewicki, R; Litterer, JNegotiationIrwin, 1994
Macfarlane, JThe new lawyer: how settlement is transforming the practice of lawUBC Press, 2008
Monaghan, A & Newmark, CMediators on MediationTottel Publishing, 2005
Moore, C W , Jossey-BassThe Mediation Process – Practical Strategies for Resolving Conflict, 3rd EditionA Wiley Imprint, 2003
Peters, SThe Chimp Paradox
Pretorius, P ,Dispute Resolution, 1st EditionJuta, 1993
Rich, CThe Yes BookVirgin, 2012
Richbell, DHow to Master Commercial MediationBloomsbury Professional, 2014
Tannen, DYou Just Don't Understand - Women and Men in ConversationVirago Press, 1991
Trollip, A TAlternative Dispute ResolutionButterworths, 1991
Ury, WGetting Past No – Negotiating with Difficult PeopleBantam Books, 1991
Ury, WThe Power of a positive NO (How to say no and still get to yes)