11.1 Every member of the Association shall uphold the highest standards of integrity and shall conduct himself in accordance with the code of conduct which shall be passed by a special resolution of the general meeting and shall be binding on each and every member of the Association.

11.2 Improper conduct on the part of a member shall consist of any act of commission or omission, either in respect of his activities as a mediator or of any business or undertaking of whatever nature in which he may be engaged, which in the opinion of the Executive Committee, is inconsistent with the standards of behaviour which are to be expected of a member of the Association or of a mediator in the execution of his duties.

11.3 The Executive Committee shall refer all written complaints of improper conduct on the part of any member to a designated Complaints Officer, appointed by the Executive committee who shall investigate such complaint.

11.4 If the Complaints Officer finds that the member is guilty of improper conduct, he/she is empowered in his/her own discretion to make a suitable recommendation.

11.5 The Executive Committee may then act on the recommendation, alternatively, may impose its own sanction. Any decision by the Executive Committee shall be final and binding and not subject to appeal.